Please ensure that you carefully check the shipping address and the recipient's name as it appears at the delivery address. It is advisable to also include the recipient's phone number. If you receive a damaged or defective package, refuse delivery. The customer is responsible for carefully inspecting the goods upon delivery and only accepting delivery if they appear to be in perfect condition. In the event of a damaged package, you must refuse delivery. Delivery time for Colissimo registered mail with signature confirmation is normally 48 hours within France. For packages outside the European Union, customs duties may apply. We will only consider claims made in writing within 48 hours. Therefore, no claims will be accepted after 48 hours from the date of delivery. Any package returned to us marked "incomplete address" or "no name" will be returned to the recipient at their expense. Any package that has returned to us and has never been claimed again after 6 months after 3 reminders cannot be refunded and will have to be reordered. Any order automatically entails full acceptance of our conditions. Please make sure to check the shipping address and the name of the recipient appearing at the place of delivery. It is best to add the recipient's phone number. If you receive a damaged or damaged package, refuse the package. The customer is obliged to carefully check the goods at the time of delivery and to accept the delivery only if it appears to him in perfect condition, in case of damaged package, it is imperative to refuse the goods. The delay of a shipment in colissimo recommended against signature is, in normal time, 48 hours for France. For any parcel outside the European Union customs taxes can be added. We will only consider complaints made in writing within 48 hours. Therefore no claim will be accepted after 48 hours after delivery of the goods. Any package returned to us with the mention "incomplete address" or "no name" will be returned to the recipient at his expense. Any package that has returned to us and has never been claimed after 6 months after 3 reminders cannot be refunded and must be the subject of a new order. Any order automatically implies full acceptance of our conditions.